Sigma Infosolutions
In this spotlight we hear from Sandeep Phophaliya, Founder & CEO at Sigma Infosolutions to find out what sets them apart from other agencies, why they decided to partner with Klevu, and their advice to retailers when selecting a digital agency.
Tell us about Sigma Infosolutions
Sigma Infosolutions is the 20-year-old agency with a team of 400+ people. We are an ISO 9001, ISO 27001, SOC 1 & 2 Certified company and are headquartered in Irvine, California, and also have offices in Australia & India. We have worked with 200+ eCommerce companies for their technology needs. We have partnerships with Adobe, Shopify, AWS, Microsoft, Salesforce, etc. for implementing and supporting their solutions.
Sigma Infosolutions is your dedicated growth partner, propelling your business forward in the ever-evolving digital landscape. We leverage the power of Shopify, Shopify Plus, Magento Open Source, Adobe Commerce, Adobe Commerce Cloud, WooCommerce, and BigCommerce to craft robust, scalable solutions tailored to your specific needs. Our mission is clear: empower your growth. We streamline your tech operations, freeing you to focus on what matters i.e. scaling your eCommerce venture. We understand the intricacies of today’s dynamic market. Our expertise lies in transforming challenges into opportunities, maximizing your potential for success.
Sigma Infosolutions is more than just a technology solutions provider. We take pride in delivering exceptional eCommerce solutions. But our commitment goes further. We believe in a holistic approach and also offer services like Analytics, Conversion Optimisation, Leveraging Fintech solutions for growth, and AI & ML-powered eCommerce solutions. Our 400+ team of passionate, highly skilled developers, creative designers, and seasoned strategists combine cutting-edge technology with deep industry insights to translate into valuable solutions that help you fuel growth. Our 19+ years of experience empowers us to leverage data analytics for informed recommendations, maximizing the return on your investment.
We believe in long-lasting partnerships and shared success built on trust and transparency. At Sigma Infosolutions, we are invested in your eCommerce journey, standing beside you every step of the way. We offer the personalized support you need to thrive in the competitive eCommerce space. Our success is measured by yours – that’s why over 200+ satisfied clients in eCommerce vouching for our commitment to your growth.
What sets you apart from other digital agencies?
In today’s crowded landscape of eCommerce agencies, Sigma Infosolutions stands out with a unique blend of technical excellence, strategic vision, and enduring commitment to client success. We understand that clients seek a reliable partner with whom they can communicate freely and share their challenges. At Sigma, our team is dedicated to your growth, and that philosophy is instilled in every member. Our deep technical expertise sets us apart. Our team possesses specialized skills in Shopify, Shopify Plus, Magento Open Source, Adobe Commerce, Adobe Commerce Cloud, WooCommerce, and BigCommerce technologies, along with a mastery of front-end technologies like Hyva and PWAs. This niche expertise allows us to deliver tailored, robust, and scalable eCommerce solutions that cater to your specific needs.
Client-centricity is at our core. We align ourselves with your objectives, working hand-in-hand at every step. We hold regular strategic growth meetings to maintain focus and ensure alignment with your goals. Our team at Sigma is dedicated to continuous learning and innovation. Our evolving experience in the industry keeps us abreast of the latest eCommerce technologies and trends, ensuring you benefit from cutting-edge solutions. Our passion for innovation allows us to consistently exceed your expectations. Sigma is more than just an eCommerce development agency; we are a trusted partner dedicated to guiding you toward accelerated growth.
Why did you decide to partner with Klevu?
At Sigma Infosolutions, we’re dedicated to providing our eCommerce clients with the best possible tools and experiences. That’s why we chose to partner with Klevu. Both Sigma and Klevu prioritize client growth. Klevu’s AI-powered search and personalization features align perfectly with our holistic approach. By integrating Klevu, we empower our clients to deliver exceptional customer experiences that drive conversions and boost revenue.
Klevu’s advanced search and personalization capabilities seamlessly integrate with our eCommerce expertise. This combined solution offers a powerful one-two punch: robust eCommerce platforms paired with intelligent search and product recommendations. This translates to a more intuitive and engaging shopping experience for our client’s customers, ultimately leading to increased sales and customer satisfaction.
What would you say to online retailers that haven’t used an agency like yours before?
Running an online retail business is exciting, but it can also be overwhelming. Between managing inventory, marketing your brand, and ensuring a smooth customer experience, there’s a lot on your plate. That’s where a technology partner like Sigma Infosolutions can be your game-changer.
We understand that you might not have worked with an agency before. Here’s how we can help you unlock your full eCommerce potential:
Deep Expertise, Tailored Solutions:
Our team isn’t just familiar with eCommerce platforms; they’re masters of Shopify, Shopify Plus, Magento Open Source, Adobe Commerce, Adobe Commerce Cloud, WooCommerce, and BigCommerce. This specialized knowledge allows us to create custom solutions that fit your needs perfectly. Whether it’s building a robust storefront or implementing PWAs for a seamless mobile experience, we have the expertise to elevate your eCommerce game.
Beyond Development, Strategic Growth Partnership:
We go beyond simply building your online store. At Sigma, we take a holistic approach. We offer strategic consultations to help you understand key growth metrics and make informed decisions. Our deep industry insights and analytical capabilities ensure that your eCommerce journey is fueled by data-driven strategies for long-term success.
Seamless Communication, Your Goals Our Priority:
We prioritize open communication and collaboration. You’ll have a dedicated team focused on understanding your vision and goals. We break down complex technical concepts into plain English, fostering a strong partnership built on trust and transparency.
Long-Term Vision, We’re in This Together:
Building a thriving online business is a marathon, not a sprint. That’s why we don’t view ourselves as just a service provider; we become an extension of your team. We hold regular strategic meetings to ensure alignment with your goals and are committed to a long-term partnership built on shared success.
Continuous Learning, Cutting-Edge Solutions:
The eCommerce landscape is constantly evolving. Our dedicated research lab keeps us at the forefront of the latest technologies and trends. This translates into innovative solutions that keep your store ahead of the curve, delivering exceptional customer experiences.
Partnering with Sigma Infosolutions means gaining a reliable advisor, a team of experts, and a strategic partner dedicated to propelling your online business to new heights. Let’s schedule a consultation to discuss your unique needs and see how we can help you achieve remarkable growth!
What are some of the most overlooked elements of a webIs there a trend you think will be prominent in the near future?
Absolutely, as your eCommerce partner, I’m seeing a strong surge in AI and machine learning technologies poised to revolutionize the industry. Here are a couple of trends that will likely take center stage.
Firstly, AI-powered personalization will reach new heights. Imagine your eCommerce platform anticipating customer needs and recommending products they’ll genuinely love. AI can analyze past purchases, browsing behavior, and even social media sentiment to curate highly personalized shopping experiences, leading to increased satisfaction and conversions.
Secondly, AI-driven chatbots will become even more sophisticated. These virtual assistants will answer customer queries intelligently, troubleshoot issues, and even guide them through the buying journey. This not only frees up human resources for more complex tasks but also provides 24/7 customer support, enhancing convenience and brand perception.
These are just a glimpse of the exciting possibilities that AI and machine learning hold for eCommerce. By staying ahead of the curve and embracing these trends, we can create a more engaging and personalized shopping experience for your customers, ultimately driving growth and success for your business.
Tell us about one of your proudest moments as an agency?
One of our proudest moments was helping a client completely revamp their struggling eCommerce platform. They were experiencing slow loading times, a clunky user interface, and missed sales opportunities. Our team leveraged their deep technical expertise in Adobe Commerce Cloud to build a robust and scalable solution. We also conducted in-depth consultations to identify key growth areas and implemented strategic changes. The results were nothing short of phenomenal. The client saw a significant increase in website traffic, conversion rates, and overall sales. Their positive feedback, highlighting our ability to not only solve problems but also drive growth, truly validates our approach and motivates us to continue exceeding client expectations.
