Vaimo
Vaimo is one of the world’s most respected experts in digital commerce and customer experiences. For us, experience is everything. It is at the heart of all we do, and we are leading the way in delivering on it in these fields:
- Digital Commerce
- Content Management
- Data Management
- Insights & Activation
As a full-service digital experience agency, we deliver consulting, design, development, support, and analytics services within all four fields. We are a global partner with a local presence, focused on cultivating close, long-term relationships with our clients. We work with brands, retailers, manufacturers, and organizations all over the world and have over 650 employees based in offices in more than 15 markets across EMEA, APAC, and North America.
We heard from Vaimo’s Chief Strategy Officer, Henrik Feld-Jakobsen, on what sets Vaimo apart from other agencies, why product discovery is important to Vaimo’s clients and what he’s excited for in the future of ecommerce!
- Tell us about Vaimo
Vaimo is one of the world’s most respected experts in digital commerce and customer experiences. For us, experience is everything. It is at the heart of all we do, and we are leading the way in delivering on it in these fields:
- Digital Commerce
- Content Management
- Data Management
- Insights & Activation
As a full-service digital experience agency, we deliver consulting, design, development, support, and analytics services within all four fields.
We are a global partner with a local presence, focused on cultivating close, long-term relationships with our clients. We work with brands, retailers, manufacturers, and organizations all over the world and have over 600 employees based in offices in more than 15 markets across EMEA, APAC, and North America.
- What sets you apart from other agencies? What are your areas of expertise?
Vaimo has a proven track record of creating outstanding experiences with swift time to market using a platform agnostic approach.
Main Expertise:
- Digital commerce
- B2C ecommerce
- B2B ecommerce
- D2C ecommerce
- Marketplace ecommerce
- Headless ecommerce
- Order management
- Composable architecture
- Name 3 words that describe the future of e-commerce?
Experience is everything
- What is your biggest accomplishment so far?
- Taken several retailers from old-school PDF catalogues, to fully fledged omnichannel commerce with aggressive growth rates
- Transformed manufactures and wholesales from inside-out thinking to outside-in, putting customer centricity first. Enabled with technology and organizational empowerment
- The majority of our key clients have been with us for +5 years
- High eNPS (top 5% in the industry) and client NPS
- Solid proven delivery, 98% of projects at Vaimo goes live!
- Why do you think product discovery is important to your client base?
By using a product discovery platform, Vaimo clients can expose customers to the products that they will actually like and want to purchase. It allows a better understanding of the needs of the target and it can help save time and money by simplifying the development work. Product discovery helps mitigate risks.
- Why did you decide to partner with Klevu?
‘’Adapting to constant change of customer expectations is important. Klevu have always been fast and agile to innovate the product. It comes from a true interest in enabling merchants to do optimize their conversions and work smarter. Using Klevu is one of the easiest business cases for us to justify, for companies that want to level up their CX.’’
Henrik Feld-Jakobsen | Chief Strategy Officer at Vaimo
- What are some of the things you are most excited about for the future of e-commerce?
AI is not new. But what’s new is a general adoption and understanding of the capabilities of it. We will see a transformation in the whole value-chain for e-commerce where AI will play a significant role in helping companies to optimize their business. From forecasting and logistics to post-purchase customer service.