Table of contents
Infrastructure Sub-Processors
A list of entities providing cloud infrastructure and dedicated server facilities and used by Klevu (as of May 2018) , is provided below.
Klevu owns and controls logical access to the infrastructure maintained by these entities, while these entities maintain the physical security of the servers, network, and data center.
Entity Name
Entity Type
Corporation Location
Amazon Web Services
Cloud Service Provider
United States
OVH SAS
Server Provider
France
Redswitches
Server Provider
Australia
GleSYS
Server Provider – dedicated customer hosting
Sweden
it4INT
Server Provider – dedicated customer hosting
India
Service Specific Sub-Processors
Klevu works with the below third parties, as of September 2022, to provide specific functionality within its Services. These third parties are sub-processors with limited use as indicated below to Shopper Data in order to provide the relevant functionality.
Entity Name
Purpose
Corporation Location
What Information?
Proinity LLC – Key CDN
Content Delivery Network, security, and DNS services for web traffic.
Switzerland
Shopper IP address
Cloudflare
Content Delivery Network, security, and DNS services for web traffic.
United States
Shopper IP address
geoPlugin
Provides geographic information and other data associated with specific IP addresses.
France
Shopper IP address
Klaviyo
Used for personalizing and segmenting website visitors based on segmentation data in Klaviyo. This is only applicable if the Merchant uses Klaviyo.
United States
Shopper IP address
Service Specific Processors – Merchants
Klevu works with the below third parties, as of September 2022, to provide specific functionality within its Services. These third parties are processors with limited use indicated below to Merchant Data in order to provide the relevant functionality.
Entity Name
Purpose
Corporation Location
Hotjar
Site user/behavior analytics to understand user needs and optimize services and user experience. Only used on the Klevu Merchant Centre (KMC) admin portal.
Malta
Stripe
Payment processing platform.
United States
Paypal
Payment processing platform.
United States
Hubspot
Customer Relationship Management (CRM) and marketing platform.
United States
Freshdesk/Fresh Success
Used for interacting with customers to deal with technical and non-technical issues.
United States
Google Workspace
Used for communication and collaboration internally and with customers.
United States
Paperspace Co
Used to provide a MLIAB (Machine-Learning-in-a-Box) service which is used to train Klevu Artificial Intelligence (AI) algorithms.
United States
Livestorm
Used to host and record webinars.
United States
Jiminny
Used to store customer calls when they’ve been recorded for training and monitoring.
United States
UserFlow
Page navigation and content analytics so that we can provide better onboarding experiences for Klevu customers including guided tours, and personalized content, surveys and feature announcements.
United States
Live Chat
Used for interacting with customers via chat to deal with technical and non-technical issues.
Fireflies
Used to store customer calls when they’ve been recorded for training and monitoring.
hund.io
Used for notifying customers on service status.
Klevu Oy Sub-Processors
The following entities are the current members / subsidiaries of the Klevu Oy. Accordingly, they function as sub-processors to provide the Services.
Entity Name
Country
Klevu Oy
Finland
Klevu Inc
United States
Klevu India Pvt Ltd
India
Klevu UK
United Kingdom
Klevu AB
Sweden